'It is a mad dash for last minute appointments': Auto shop employee gets back at impolite customer by making him wait hours

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    My failure to plan is now YOUR problem My failure to plan is now YOUR problem So I work in customer service in the automotive industry. As part of the services we offer guests we perform a state mandated car inspection so people can register their car with
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    you the state. It's a simple process that can take about 15min if you book an appointment with us. But every month we get flooded with people who forgot to do the inspection on the last week of each month. It is a mad dash for last minute appointments to fit people in before they're late. Now, we don't make money off this type of service, in fact it's a State
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    set fee and we realistically lose money doing these inspection on labor cost. I preface this to state that doing these state inspections DOES NOT benefit my shop, but we do it because it helps our customers. Front door opens to a male Karen coming in on a Friday afternoon mid-day. This distinguished gentleman, we'll call him Tim, walks in
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    at around 1pm in the afternoon and slaps his keys on the counter top informing my front counter teammate that he needs an inspection now. Now understand that even though all of our appointments were booked up days ago we will still bend over backwards to help someone out. We totally get that things don't always go according to plan
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    in life, so we do what we can to help. That is....as long as you're a nice person. When you start trying to dictate how we're going to help you that does. not fly at my store. Tim decided that today he was going to do exactly that. After we advised him he can either wait almost two hours to try to work him into a slot as we process our already scheduled
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    appointments, or book an appointment for him next week. Tim let us know that booking an appointment the following week after the deadline was not an option for him. But he's got time right now so he's going to generously give us two hours of his time and we need to figure out how to get him in. Cue Malicious Compliance: I stepped in to take over the
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    conversation for my front counter staff who have been dealing with him up till now. "Okay sir! We're happy to help! I'll get your keys out to the technician, you just have a seat and make yourself comfortable!" Immediately I walked the keys out to my technician with explicit instructions. After explaining to my tech that Tim is acting like a dirty
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    trash can full of . I gave the express instructions that we will not even touch his vehicle until 2hrs have passed. Mind you as Tim sits in the lobby stewing, I have the pleasure of servicing several other customers who set their appointments days ahead of time. 15 min here, 20 min there, and even a 7 minute inspection for an all electric car.
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    Things are flowing so so smoothly for all of the appointments who did things the right way and it's showing on Tim's face. After the first hour Tim finally has the courage to speak up. "I really appreciate ya'll trying to work me in, but do you know how long it's going to be?" No Tim you don't get to be nice now and try to expedite your vehicle. You don't get to be nasty to my
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    staff and still get your way. "Sorry Tim, we're still trying to get it fit in, like I said about two hours before we can see the truck." Mind you the lobby's totally empty and all customers have already been serviced early. It's perfect. Fast forward another hour and his multiple attempts to make small talk to amend his horrible manners/treatment to one of my staffers. And
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    his car's finally being brought into the shop bays. Then moments later my technician walks into the lobby with a giddy smile, "Boss, his truck needs wipers to pass inspection, they're torn and fail the vehicle". Passing on this wonderful news to Tim, he agrees to have the tech install some because he of course did not bring any of his own. At this point I feel
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    quite satisfied that Tim's learned his lesson with a little additional help from the universe in him needing to also replace wiper blades. But apparently the universe was not quite done teaching Tim a lesson. HIS CAR STILL FAILED THE INSPECTION!!! The last part of the test is run by a computer that reads the internal control modules of the car. It's a totally
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    automated process that can't be tampered or effected by the inspector. The only thing that can interfere is if the car's had the battery replaced and those control modules have been reset! But that's exactly what Tim did. Hours before coming to see me he replaced the battery and cleared those exact modules.
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    So at the end of the day Tim was his own worst enemy and failed his own car. Having to book an appointment for the following week. But with a little help from the universe, he hopefully learned a very valuable lesson, that service workers are not your slaves. And to always tip your waiters.
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    TLDR: Dirty trash can full of needs their car inspected. Waited to the last possible moment, and was forced to wait over 2hrs to get seen. Then his car still failed inspection from his own doing. Your failure to plan does not constitute an emergency on my part.
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    Ecollectic42. "Your failure to plan does not constitute an emergency on my part." Love it. Just wish my bosses realized that very basic tenet of human decency. Appreciate the story, good on you!
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    megafly I can guarantee that "Tim" has a check engine light and thought he cleared it by unplugging the computer/battery
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    Chance_University_9 2 I guess he didn't know about the old stand by of here's $100 for you and another $100 for the tech. For lunch of course. Also to not be a

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